Frequently Asked Questions
Everything you need to know about shopping with Motel Rocks.
How long does shipping take and what are the costs?
We offer several shipping options including Standard and Express delivery. UK Standard delivery typically takes 3-5 working days, while International shipping varies by location. Free shipping is often available on orders over a specific threshold.
What is your return policy?
We want you to love your Motel pieces! If you are not satisfied, you can return your items within 30 days of receipt. Items must be in their original condition with all tags still attached.
How do I know which size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric stretch details.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Apple Pay.
Do you offer student discounts?
Absolutely! We offer a year-round student discount through platforms like UNiDAYS and Student Beans so you can stay on trend for less.